Return, damage, loss

Return, damage, loss

TollPass GNSS on-board unit is to be returned by post to TollPass central warehouse. Before sending an on-board unit, it is obligatory to request its return by sending an e-mail to support@tollpass.bg.

IMPORTANT: The request to return the on-board unit should begin by performing the procedure described above. If you do not comply with the instructions, the on-board device will continue transmitting data and you will be charged.

If possible the on-board unit must be shipped wrapped in its original package together with the power supply cable. After receiving the on-board unit in the central warehouse, a procedure for inspection and diagnostics will be initiated and the result will be described in the Technical Compliance Protocol and communicated with the client. In the event the returned device is in good condition, in its full set and without damage, ITS will refund the deposit paid for the on-board unit.

Damage, loss, theft of an OBU

In case of damaged on-board unit, theft or loss, the deposit is withheld, and a penalty of BGN 300 without VAT is charged in accordance with the General Terms and Conditions.

In case the on-board unit is returned with missing components, a fine of BGN 300 is charged.

Despite the penalties described above, the Customer is obliged to return the on-board unit.